FAQs for company

Q: How is Burnerstar brand?
Burnerstar is famous Top 3 brand  Gas burner of China, has:
– 17 years: burner manufacturer experience.
– 18000 square meters factory

Q: What is Burnerstarproducts warranty?
3 year warranty (freely) for all Burnerstar standard products.
Lifetime maintenance will be provided after the 3 year warranty period expires.

Q: What is your Payment methods?
Accept payment via T/T (Bank transfer), Western Union, Money Gram, and PayPal;
Accept L/C at sight (bulk order).

Q: How long is your production time?
7 working days for sample order;

20-25working days for bulk order.

Q: What is the Shipping Way:?
20-30 days by sea to your nearest seaport
2-5 days by air to your nearest airport
3-5 days by express to your doorstep

Warranty Policy 

During the warranty period, if any problem, we will make every effort to provide you with satisfactory services. To ensure you receive your full product warranty benefits, please read the following parts carefully:

We certify as below:

Warranty Period:
The warranty period of the Turnstile is 2 years from the date of delivery on the bill of the lading.

Warranty Range:
All products are sold by BURNERSTAR:
A) Supply various consumable materials;
B) Periodically carry out inspection by email or telephone calls and provide advice and maintenance;
C) Defective parts can be returned to the factory to be repaired or be replaced;
D) Lifetime maintenance will be provided after the 3 year warranty period expires.

Warranty range doesn’t include the following:
The cost of the wearing parts is not covered in the warranty;
Do not repair failures caused by physical damage, improper operation, unauthorized changes to the product, and attempt to repair or other natural or manmade disasters.

For any finding, please contact the following numbers: +86-574-87143224